Teams Phone
Microsoft Teams shared devices
Common area phones sign in with a shared devices license. Supported models add call park and auto attendants, or act as a hotline that dials automatically when lifted.
Local Phone Installation
VoIP phone system for small business in Charleston and Savannah
CloudCentric installs Microsoft Teams Phone and UniFi Talk systems for offices, warehouses, and practices across the South Carolina coast.
Automated Call Routing
Menus direct callers to specific departments or staff members automatically. Call handling changes based on your office schedule for open hours or nights and weekends.
Call routing examples for your business
Select your industry below to view call routing examples. Call handling changes based on your business type, from front desk groups to after-hours routes.
New and existing clients reach different desks, ringing a group in order, with an on-call route after hours.
Rings every front desk phone at once, includes a billing line, and sends urgent calls to an on-call number.
One main number answers, offering a menu to select a site and reaching a specific group for each location.
Callers choose between sales, service, and billing lines from the main menu, directly reaching the right department.
UniFi Talk call recording and transcriptionAnalog adapters for fax machinesRemote access to every site from one dashboardDoor intercom integration and camera viewing
Ready to dial
Caller hearsThank you for calling Harbor Row Partners. For new clients, press 1. For existing clients, press 2. For accounting, press 3. For the front desk, press 0.
RaeFront desk
NolanIntake
ImaniAssistant
GordonPartner
TessaAccounting
Gordon, cellRedirect
VoicemailMessage left
Names and times shown are an example.
Group Call Handling
Teams rings the mobile app. UniFi Talk redirects to a number the person picks. Calls ring groups all at once or in a specific order.
Sales lineIncoming call · main number
- DanaSales
- MarcusSales
- PriyaBilling
- LeeService
Press Call the group.
Names and times shown are an example.
UniFi Talk call recording and transcription
UniFi Talk 5.2 records calls and generates transcripts with optional redaction for personal data. Archiving requires a hard drive installed directly in your console.
Microsoft Teams lets users record their own calls, or administrators can add third-party compliance recording solutions for automatic archiving.
UniFi Talk door intercom and camera views
Desk phones show live camera feeds and unlock doors on your UniFi system. Administrators assign specific cameras and doors to each extension from the console.
Door intercom calls reach UniFi Talk touch phones directly, allowing receptionists to unlock the entrance during a call. Door intercom integration and camera viewing
Shared phones for corridors and lobbies
Break rooms, loading docks, and reception areas need communal phones. Both systems provide devices for shared spaces without tying them to a specific person.
UniFi Talk
UniFi Talk shared extensions
Analog wall phones in warehouses and break rooms stay on an adapter as extensions. Calls between extensions are free, and parking lots hold callers until someone picks up from another device.
Choosing A System
Microsoft Teams Phone and UniFi Talk represent two different ways to handle business calls. Choice depends on your current software and hardware preferences.
| Teams Phone | UniFi Talk | |
|---|---|---|
| Phone system runs | In the cloud, run by Microsoft | On a UniFi console on site |
| Monthly charge | Per person | Per phone number |
| Bought once | Desk phones, if used | Console and phones |
| Phones | Teams-certified desk phones such as Yealink; the Teams app on computers and mobiles | UniFi desk, wall and wireless phones; an adapter for analog phones and fax |
| Calls inside the office | Work on most Microsoft 365 plans without a phone licence | Free between extensions, no subscription |
| Answering menus | Auto attendant and call queues, on resource accounts | Smart Attendant, groups and call queues |
| Mobile | The Teams app rings on a mobile; Teams Phone Mobile uses the SIM number | Redirect forwards to a chosen number; a softphone app needs a Talk Pro number, US and Canada |
| Managed with | Teams Admin Center and, for Yealink phones, Yealink Management Cloud Service | The same console as the network and cameras; phones can view cameras and unlock doors |
| Moving numbers over | Ported on a booked date; the old line works until it completes | Porting is free; the old line works until it completes |
| Call recording | Users can manually record one-on-one calls, and automatic compliance recording requires a third-party solution. | Built-in settings automatically record and transcribe calls to a local console drive with optional cloud sync. |
| Shared phones | Common area phones in lobbies or warehouses use a shared devices license and support call parking. | Call parking lots hold calls for groups, and warehouse wall phones connect through an analog adapter. |
Both can run in one office: handsets at a counter or in a warehouse, Teams for everyone else, with one directory and one main number.
Monthly Plan Pricing
Monthly expenses change based on how many people or phone numbers your office needs. Plans include domestic minutes and emergency calling features.
Teams Phone plan
UniFi Talk plan
US list prices a month, paid yearly for Teams. Microsoft prices read on microsoft.com on 2026-10-31; UniFi Talk prices read on ui.com on 2026-10-26. Teams Phone also needs a Microsoft Teams licence. Phones, the console, installation and CloudCentric's service are not included; UniFi Talk is bought as a console and phones once.
Desk Phone Options
Yealink makes the desk phones for Teams and UniFi makes the phones for Talk, with wall phones and wireless handsets available.
Professional Office Installation
- 1
Current Bill Review
We check your carrier, active numbers, and contract terms to prepare the transition.
- 2
Call Flow Mapping
Staff lists and ring groups are mapped out so every call reaches the right person.
- 3
Equipment Setup
Handsets connect to your existing network cables for power and data at every desk.
- 4
Number Porting
Existing phone numbers move to the new system on a scheduled date without service gaps.
Common Setup Questions
- Can the two systems run together in one office?
Both systems can work side by side. Handsets serve a counter or warehouse while Teams serves other staff under one main directory.
- What happens to the numbers we have now?
Numbers port from your current carrier on a set date. Your old phone line keeps working until the port completes.
- What stays off the new system?
Fire alarm communicators and elevator emergency phones stay on a carrier line or cellular communicator. Neither system handles these lines.
- How does 911 work and what happens if the power goes out?
Emergency calls can fail in a power or internet outage. Equipment goes on battery backup at each location with its emergency address.
- What happens to fax machines and analog phones?
Analog devices connect through an adapter. Fax reliability depends on your internet connection as it passes through the digital line.
Reliable Phone Systems Installed Locally
Call (844) 422-7000 or book a walkthrough to see these systems at your office.
CharlestonIsle of PalmsFolly BeachKiawahHilton HeadBlufftonBeaufortSavannah