IT Help Desk Support

How Your Staff Accesses Support

Your staff can submit support requests by phone at (844) 422-7000, by email, or by messaging our team directly in Microsoft Teams. Most of our incoming requests arrive through Microsoft Teams.

Every request becomes a ticket assigned a response clock, and the ticket remains open until the issue is resolved. You can view your company's complete ticket history at any time through a dedicated client portal.

Issues We Handle

Our help desk resolves daily technical issues, including locked accounts, password resets, Microsoft 365 and email problems, desktop and laptop troubleshooting, printer setup, Wi-Fi and network connectivity, and phone system issues.

Proactive Monitoring and Reporting

The same team operating the help desk continuously monitors your machines and system backups. Because of this, many technical problems are identified and ticketed before anyone in your office calls us.

Each month, you receive one consolidated report detailing your organization's support tickets, software patching, backups, and overall security.