Backups
Failing backups and machines missing a backup configuration are flagged for attention.
Mount Pleasant managed IT
Remote monitoring for PCs and servers
Every PC and server is watched around the clock and a ticket is raised before staff notice a problem.
Businesses depending on Windows PCs
Every machine must be working when staff arrive. Monitoring catches full disks, missing updates and failing backups across different work sites.
Watched on every machine
Example office
Select a condition to see the machine that shows it.
Select a condition
Monitoring shows
Meaning
Next
Limits trigger action
Tickets raised for limits crossed
Monitored conditions crossing a threshold generate a ticket automatically. Issues are worked like any other request, often before staff notice a problem.
- 1
Tickets raised on limits
Limits are set for your business, and crossing one creates a ticket automatically.
- 2
Most fixes made remotely
Remote management means most fixes are completed without a visit and without staff handing over machines.
- 3
Laptops away are checked
Scanners keep checking devices disconnected from the office network, covering laptops at home or on job sites.
IT asset inventory on real screens
Microsoft Defender Vulnerability Management keeps a live inventory of software, browser extensions, certificates, hardware and firmware on each managed device.
Microsoft documentation screens with sample data, not customer machines.
Endpoint management watch list
Every PC and server is monitored around the clock. Remote monitoring and management (RMM) covers these items, catching limits crossed on backups, storage and software.
Disk space
Full disks crossing configured thresholds trigger tickets before computers stop working.
Updates
Missing patches and failed monthly security installations are caught on every device.
Machines that are offline
Computers failing to check in are flagged to catch hardware or power failures.
Installed software
Live inventory tracks applications added or removed from any managed machine.
Changes
Installed software and changes are monitored across the organization.
Browser extensions
Permissions and risk levels are tracked for add-ons installed in web browsers.
Certificates
Expiring certificates and weak signature algorithms are flagged before secure connections break.
Hardware and firmware
Inventory is organized by system models, processors and BIOS on all machines.
Operating system versions
Windows versions are tracked against specific Microsoft end of support dates.
Devices away from the office
Scanners keep checking laptops connected from home or remote job sites.
Remote actions
Microsoft Intune handles remote commands such as wiping a lost enrolled laptop.
Operating system versions
Windows 10 end of support
Monitoring lists machines still on operating system versions past support. Versions are tracked against end dates to ensure security updates continue.
EndedOctober 14, 2025
Windows 10 support ended
Support ended October 14, 2025, leaving machines without monthly security updates. Monitoring lists devices still running it.
Versions are tracked against end dates on every machine.
Steps to start monitoring
Azure and Microsoft Defender handle monitoring, remediation, security and backup management across your business. Fixes are worked like any request.
- 1
List every PC and server
All customer computers and servers are inventoried to ensure none are missed.
- 2
Enroll the Windows devices
Microsoft Intune manages settings, apps and updates once devices are enrolled.
- 3
Set thresholds for your business
Limits are configured per customer to catch disk space and backup issues.
- 4
Tickets raised automatically
Crossing a threshold creates a ticket, leading to remote fixes by support staff.
- 5
Results in the monthly IT report
Monitoring results feed directly into the monthly IT report for management review.
Related managed services
Monitoring covers PCs and servers. Other services watch networks, printers, patch rollouts, vulnerabilities and server backups.
Networks and internet lines
Network monitoring watches network hardware and internet connections to catch outages.
Printers
Printer management covers printers.
Update rollout
Patch management handles pushing patches to machines and verifying installation success.
Vulnerabilities
Vulnerability management handles vulnerability scanning and remediation tracking across all systems.
Backups
Server backup covers backups.
Common questions
- Which machines are covered?
Every PC and server a customer owns is monitored around the clock. Scanners keep checking devices disconnected from the office network, covering laptops traveling.
- What is checked?
Monitoring covers failing backups, full disks, missing updates, offline machines, installed software and hardware changes. Machines needing a backup but lacking one are flagged.
- What happens when something crosses a limit?
Tickets are raised automatically and worked like any other request, often before staff notice a problem.
- Is a visit needed to fix issues?
Remote management means most fixes are made without a visit and without users handing over machines.
- Are laptops at home covered?
Laptops traveling are covered exactly like PCs in the office, because scanners keep checking devices off the office network.
- What happens with Windows 10 machines?
Windows 10 reached end of support on October 14, 2025. Machines running it no longer receive monthly security updates from Microsoft. Monitoring lists machines still on it.
- What does monitoring cost?
Prices are not stated here. Call (844) 422-7000 to discuss costs for your business.
Book a monitoring walkthrough
Call (844) 422-7000 or book a walkthrough to see limits tracked before staff notice a problem.
CharlestonMount PleasantNorth CharlestonIsle of PalmsFolly BeachKiawahBeaufortBlufftonHilton HeadSavannah