Local review tools
Charleston review management services for local companies
Review requests go out after a job or purchase, new reviews appear in one place, and replies can be posted from that same place.
Reviews in one place
Tools to request Google reviews and reply from one place
Customers choose local businesses by reading recent feedback. CloudCentric sets up a single place for your team to ask for reviews, read them as they arrive, and post replies publicly on Google.
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Request after each job
Review requests go out to each customer after a finished job or a purchase.
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New reviews in one place
New reviews from sites such as Google appear in one place as they arrive.
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Reply without logging in
Reviews can be answered from the same place without logging into each site.
Systems for coastal businesses
Managers stay busy running a business and answering calls. Systems let you send review requests after a job or purchase, read new reviews in one place, and post replies from that place.
Typical week
Example uses
Read and respond to Google reviews
Replies on Google are public, appearing right under the review as coming from the business, and the reviewer is notified. Google notes that helpful replies can show a business is responsive to its customers.
The technician arrived on time and fixed our air conditioner quickly. The house is cooling down nicely. My only issue was that he left a few old parts and some packaging on the lawn by the outdoor unit.
Thank you for letting us know, Dana. I apologize for the mess left near your outdoor unit. We will speak with our technicians to make sure work areas are cleaned up completely after a repair. We appreciate your business.
Platform rules and federal laws
Review requests go to every customer, and our tools follow what each platform and the Federal Trade Commission publish regarding consumer reviews.
Setup and daily workflow
CloudCentric configures one place for your local business to send requests after a job, read new reviews and post replies.
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Job or purchase finished
Work wraps up at a customer location or a sale finishes at your counter.
- 2
Request goes out
Review requests go out to every customer to ask about their experience.
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Review arrives in one place
New reviews from sites such as Google appear in one place as they arrive.
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Reply posted on Google
Replies to Google reviews are public and can be posted from that same place.
Common questions
- Do review requests go to every customer?
Review requests go to every customer, not only happy ones, because Google policy prohibits selectively asking for positive reviews.
- Can I answer every review from one place?
A business can answer every review on its Google listing, provided the business is verified to reply.
- Are my replies public?
Replies to Google reviews are public, appear under the review as coming from the business, and the reviewer is notified.
- Can I offer discounts for reviews?
Google prohibits offering payment, discounts or free goods in exchange for reviews, or for removing negative ones.
- Are AI-written reviews allowed?
Fake reviews, including AI-generated ones, are banned under the FTC rule on consumer reviews and testimonials.
- Can we request Yelp reviews?
Yelp content guidelines say businesses should never ask customers to write reviews, and CloudCentric follows this rule.
- Can employees write reviews for a business?
Google treats reviews written because of a conflict of interest, including by current or former employees, as rating manipulation.
Start answering reviews today
Call (844) 422-7000 or book a walkthrough to set up review management for your local business.