Maintenance requests from every channel
Requests arrive by email, text, portal and voicemail.
Property manager systems
AI for property management
Maintenance requests, after-hours calls, leases and vendor invoices read into your systems, each approved by a person.
After-hours arrivals
After-hours calls and requests handled overnight
Requests keep arriving by email, text, portal and voicemail. Office staff get a review screen to check and approve every record before anything writes to your property system.
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Arrival remains unchanged
Requests arrive however they do today, landing in your review screen.
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Read and written
Requests are read for property, unit, issue and urgency, then written as a work order.
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Urgent routing rules
Water, gas, heat, smoke and lock-outs go straight to a person based on routing rules.
Property managers and owners
Pick a type of manager to see maintenance requests, after-hours calls, leases, vendor invoices and owner reports handled.
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Handled work
Requests become approved records
Pick a channel to see requests become approved work orders and records.
Arrival
Fields read
Urgent handling
Arrivals and fields shown are examples
Requests and office work handled
Requests and documents are read into fields before a person approves every record.
Tenant acknowledgements
Tenants receive an acknowledgement when a work order is created.
Urgent calls to a person
Water, gas, heat, smoke and lock-outs route directly to a person.
After-hours calls answered and logged
Out-of-hours calls are answered and logged, passing to whoever is on call.
Duplicate requests recognized
Duplicates get caught so vendors are not sent twice.
Vendor invoices matched to work orders
Invoices match directly to original work orders.
Invoices coded to property and account
Records pull property and account codes automatically for review.
Leases read into a table
Leases are read into tables covering rent, deposits and repairs.
Lease tables checked beside page
Extracted tables sit beside original pages for human verification.
Application documents read
Applications turn into structured records while decisions stay with your business.
Owner and portfolio reports on schedule
Reports assemble from accounting systems with notes on missing updates.
Answers naming document and clause
Answer desks resolve questions on notice periods or repairs using source documents.
Vendor repair visits
Repair visits end as matched vendor invoices
Vendor invoices match original work orders automatically. Staff review batches on screen before anything posts.
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Work order names vendor
Work orders name your specific vendor and unit.
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Invoice matched to order
Invoices match directly to their associated work orders.
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Person approves the batch
Staff review and approve invoice batches before posting.
Building your property management system
Building a single channel or document type takes three to six weeks. Work is run from Mount Pleasant. Spend tracks message and document volume, not doors.
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Count after-hours arrivals
Count after-hours arrivals by channel and record current handling procedures.
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Write routing rules
Write routing rules for water, gas, heat, smoke and lock-outs before go-live.
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Build one channel
Build one single channel or document type first.
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Check lease tables
Check lease tables against original leases with known values.
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Connect property system
Connect directly or deliver approved records in native import formats.
Vacation rental managers needing door codes, sensors or Wi-Fi visit vacation rentals. Apartment communities needing gates, intercoms or private Wi-Fi visit apartments.
Questions property managers ask
- Where does the data go?
Systems run in a cloud account your business owns.
- Does a person check every record?
Staff approve every record on a review screen before anything writes to your property or accounting system.
- What happens to a gas leak or lock-out at 2 a.m.?
Routing rules written before go-live send water, gas, heat, smoke and lock-outs straight to whoever is on call.
- Which property systems does it work with?
Supported systems include AppFolio, Buildium, Yardi, Rent Manager, and older systems.
- What happens when a system has no interface?
Approved records are delivered in formats your property system imports.
- How long does a first build take?
Building a single channel or document type takes three to six weeks. Counting out-of-hours arrivals by channel happens first.
- How do we start?
Readiness reviews cost nothing and receive written answers about a week after our first conversation. Call us to schedule.
Maintenance requests written as work orders
Call us to book a walkthrough of the review screen.
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