Front desk support
AI for healthcare practices
Front desk staff focus on patients at the counter while incoming calls, referrals and faxes are handled by tools running in your own account.
Office paperwork flow
Read incoming documents into structured fields
Referrals, faxes, intake forms and insurance statements often arrive on paper. New tools read pages directly into structured fields for your practice system, leaving your office manager to review and approve extracted values before anything is written.
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Staff approve every entry
Staff members review extracted fields, and write-back to the practice management system happens after a person approves each entry.
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Accounts in your name
Work runs in a Microsoft or AWS account your practice owns, keeping all subscriptions, agreements and records in your name.
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Models do not learn from patient documents
Models do not learn from patient documents, and stored content can be deleted from your environment.
Built for your kind of practice
Every setup is adapted to local workflows. Front desks handle heavy phone traffic differently than billing teams process benefit statements, so each area gets a tool built for its daily routine.
Select your practice type
Read related tasks
Medical answering service and back office
Daily work falls into distinct tasks. Each job pulls information from one source, structures values, and waits for a person to check results before moving to next steps.
Select a daily job
Information source
Target system
Staff review
Health insurance card scanner at work
Azure Document Intelligence extracts key information such as insurer, member, prescription and group number from phone-captured images, scanned documents and digital PDFs. Extracted values return as a structured JSON representation a person can check.
Patient information stays in your control
Tools run in an environment you own. Access controls, logging and retention policies are configured and documented during builds, allowing your practice to keep its own compliance program.
Your own cloud account
Systems run in a Microsoft or AWS account the practice owns. Subscriptions, agreements and records stay in the practice's name.
Microsoft Business Associate Agreement
Microsoft offers covered entities a HIPAA Business Associate Agreement through the Data Protection Addendum. Practices keep their own compliance program while in-scope services are confirmed before touching patient information.
Strict staff access controls
Staff access to records and folders is reviewed and corrected before anything is indexed. Answers are limited to what the signed-in user may see.
Approval required for write-back
Write-back to the practice management system happens after a person approves each entry. Every call is transcribed and logged.
Microsoft documentation:Health insurance card model,Invoice model,HIPAA and HITECH,Azure AI Search security filters.
Phased builds for local practices
First builds cover front-desk or paperwork jobs that take the most staff hours. Initial phases normally take three to six weeks.
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Pick the primary job
First conversations happen in person to identify administrative burdens, selecting one specific paperwork or phone task to automate first.
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Test on real documents
Generated output varies between runs, so a sample of real documents is tested repeatedly to ensure consistent extraction fields.
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Measure against known values
Accuracy is measured against documents whose correct values are already recorded, re-running test sets after every change to verify results.
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Start with non-patient work
Non-patient work such as answering phones, procedures desks, supplier invoices and recall reporting can start smoothly before clinical scope is settled.
Questions from office managers
- Where does patient information go?
Information remains in a Microsoft or AWS account your practice owns. Subscriptions, agreements and records stay in your name, and write-back to practice systems happens only after a person approves the entry.
- Does the AI learn from patient documents?
Generative models do not learn from patient documents. Stored content can be deleted from your environment.
- Who approves what is written into the practice system?
Write-back to the practice management system happens after a person approves each entry.
- Can a caller reach a person?
A person can be reached at any point during a call. Every call is transcribed and logged.
- What does Microsoft's HIPAA Business Associate Agreement cover?
Microsoft makes its HIPAA Business Associate Agreement available by default through the Online Services Data Protection Addendum. It covers in-scope Microsoft services, while practices remain responsible for an adequate compliance program and how they use services.
- Can staff ask questions about practice procedures?
An answer desk responds to questions on practice procedures, built over practice material rather than patient records.
Book a short readiness review
Conversations are held in person at first to discuss your heaviest paperwork burdens.