SimpleHelp SimpleHelp

What it is

SimpleHelp contains a path traversal vulnerability that allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.

What to do

Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.

Vendor notices and references

• simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehe
• nvd.nist.gov/vuln/detail/CVE-2024-57728

Description and required action as published by CISA. Full record at NVD.