SimpleHelp SimpleHelp

What it is

SimpleHelp contains a missing authorization vulnerability that could allow low-privileged technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.

What to do

Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.

Vendor notices and references

• simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehe
• nvd.nist.gov/vuln/detail/CVE-2024-57726

Description and required action as published by CISA. Full record at NVD.