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(844) 422-7000
An in-house IT manager in a gray quarter-zip and a CloudCentric consultant in a navy blazer stand at a workbench looking at a laptop, a small wall-mounted network rack on the painted brick wall beside them and a palmetto outside the window of a North Charleston building

Alongside your IT person

Co-managed IT for coast businesses

Bring backup that restores, monitoring, patching, security tools and emergency on-site cover to work alongside the IT person a company already has.

Call (844) 422-7000Book a walkthrough
A consultant in a gray blazer leans over a desk and points at a monitor while the in-house IT person in a light blue shirt smiles, in a painted-brick office in Mount Pleasant with a live oak outside the window

Backup and tooling

Outside tools for a single in-house person

Co-managed IT outsourcing is offered for a company that has its own IT person and wants backup, tooling and after-hours cover from CloudCentric.

  1. 1

    Backups with tested restores

    Whole-machine backups sit safely apart from their servers. Microsoft 365 files receive dedicated Azure backups, and restores undergo regular testing.

  2. 2

    Tools running on their own

    Constant monitoring and patching run quietly on every machine. Microsoft Defender and Intune manage settings, secure endpoints and flag failing parts.

  3. 3

    Cover when offices are closed

    Round-the-clock monitoring tracks outages, and Microsoft Defender alerts are followed through to closure. Emergency on-site support sends an engineer 24/7 when equipment goes down.

Vendor tools and sample data

Management and recovery happen directly inside these screens. View the actual vendor software your team will see when reviewing devices, deploying updates or restoring data.

Microsoft Defender for Business devices list with risk level, exposure level and onboarding status
Microsoft Learn and Veeam documentation with sample data. Source page

Screen

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Core systems tracked and backed up

Outside tools plug directly into your daily work. Every machine gets enrolled in centralized updating, and continuous monitoring spots full disks or offline devices.

Pick a service need

View specific services

Onboarding and setup

Bringing outside tools to your network

Integration begins with a clear inventory and configuration phase. Engineers catalog equipment, deploy agents and establish emergency access without disrupting daily work.

  1. 1

    Assessing your current setup

    Engineers assess existing computers, network hardware, user accounts, licenses and backup systems. Shared logins are secured under your own business name.

  2. 2

    Deploying monitoring and patching

    Every machine goes into an asset list with a model and serial number. Computers and servers are brought under round-the-clock monitoring and scheduled patching.

  3. 3

    Setting up daily backups

    Backup routines take whole-machine images and keep them separate from the protected machine. Restores undergo testing to confirm readiness.

  4. 4

    Launching reports and emergency reach

    Monthly reporting begins, covering tickets, patching, backups and security. Your IT lead can call for emergency on-site support if equipment fails.

A man works calmly at a laptop under a desk lamp at dusk in a one-storey lap-siding office with a metal roof in Beaufort, a palmetto and a live oak hung with Spanish moss outside

Questions about co-managed IT

  • What does co-managed IT mean here?

    Co-managed IT supports a company that has an IT person but wants backup, tooling and after-hours cover from CloudCentric. Outside engineers handle monitoring and patching alongside your existing staff.

  • Does our in-house person keep control of their systems?

    Your business keeps control of its systems. Outside engineers work to your tickets, runbooks and change windows. Logins are held in your business's name, ensuring your IT lead directs the work.

  • How do staff reach the help desk?

    Staff reach the help desk by messaging in Microsoft Teams, calling (844) 422-7000 or sending an email. Every request becomes an open ticket, and ticket history remains visible in a client portal.

  • What happens when something fails after hours?

    An experienced CloudCentric engineer goes on site 24/7 when equipment goes down. Call (844) 422-7000 to reach support; no arrival time is stated here. Engineers take charge of the outage, fix it and report back to your IT lead.

  • What does the business receive each month?

    Each month yields one report covering tickets, patching, backups and security. Patching sections list machines missing updates, while backup sections show successful runs, fixed failures and unprotected endpoints.

  • Is full managed IT available instead?

    Full managed IT is available from the same team for companies that want it.

  • How does this relate to outsourced IT of everything?

    Co-managed IT is offered for a company that has its own IT person. Full managed IT is available from the same team for companies that want it. Call (844) 422-7000 to discuss options.

Managed IT servicesHelp deskRemote monitoringPatch managementEmergency IT supportServer backupMicrosoft 365CybersecurityCharleston

Start building your outside support

Call (844) 422-7000 or book a walkthrough to see the tools in action.

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Call (844) 422-7000Book a walkthrough
Call (844) 422-7000
CloudCentric · Mount Pleasant, SC · serving Charleston and the Lowcountry(844) 422-7000