Branch offline
Reboot or replace firewalls, modems and switches to bring the location back online.
Local smart hands
Remote site support from Charleston to Savannah
Central IT teams use our 24/7 on-site technicians for their branches, clinics and warehouses on the coast when they have nobody local.
Organizations that use our technicians
Central IT departments and outside firms rely on us when equipment goes down or an office drops offline. We step in on site to diagnose and fix the problem for you.
Typical support call
Common on-site jobs
From an offline site to full notes back
Our line is answered 24/7 for help, including emergencies at short notice. Call (844) 422-7000 to open a support ticket and dispatch a local technician to your offline site.
Hour the call comes in
Job
Example handoff noteTicket 48213
- Site
- Called
- Found
- Did
- Left
- Next
- Attached
- Photos of the rack and the port map
Coverage area across the coast
Our technicians cover sites from Charleston down to Savannah. We act as the local hands for central IT departments that have nobody nearby to physically reach their equipment.
Example site
Call
Visit
Work done on site
Central IT teams rely on us for hands-on tasks they cannot do remotely. We handle installations, replacements, and troubleshooting directly at the physical location.
Failed hardware swap via shipment
Swap failed hardware using return-merchandise and depot replacement units that you ship to the site.
Rack and cable to your standard
Rack new equipment, tie cables into dressed bundles and close gaps with blank panels.
New-site turn-up
Install and connect all network equipment for a brand new office or branch.
Moves, adds and changes
Relocate equipment, add new network drops or change the physical layout of your comms closet.
Hands and eyes on bridge call
Join a bridge call and follow your remote team's exact instructions for physical tasks.
Carrier technician access and demarc extension
Meet internet providers, let their technicians in and extend the demarcation point to your rack.
Point-of-sale and printers
Troubleshoot and physically connect retail registers, receipt printers and back-office equipment.
Wi-Fi access points
Mount and plug in access points, verifying they receive power and network connectivity.
Cameras
Check physical connections, trace cable runs and verify network links for security cameras.
Phones
Trace cables for desk phones and ensure they connect properly to the central network.
Photos, port maps and notes back
Provide required photos, close-out notes and updated port maps as part of the work.
Working with our local technicians
Your central IT team keeps complete control of your systems. We act as your local hands, working strictly to your tickets, runbooks and approved change windows.
- 1
Ticket intake for remote requests
Requests arrive from your team by phone, email or Microsoft Teams. We turn each request into a ticket naming the site and task.
- 2
Site access arranged
We coordinate physical entry to your location so our technician can reach the comms closet or warehouse floor.
- 3
Work to your runbook
Our technician follows your instructions exactly, doing the hands-on work strictly within your approved change window.
- 4
Photos, port maps and notes
We send back evidence of the completed work, including photos of the finished rack, updated port maps and detailed close-out notes.
- 5
Handover with labels and inventory
We label every cable run at both ends and deliver an inventory of installed equipment with serial numbers, plus logins in your name.
Common questions from IT managers
- Who stays in control of the network and systems?
Your central IT team keeps full control of all systems and configurations. We act purely as your hands and eyes on site, working strictly to your runbooks, tickets and change windows.
- What details do we need to provide when calling in a ticket?
A remote IT team simply needs to contact us by phone, email or Microsoft Teams naming the specific site and the required task. Each request becomes a ticket for dispatch.
- How do you handle hardware replacements that we ship to the site?
You can ship return-merchandise and depot replacement units directly to the location. Our technician will go on site to swap the failed hardware, rack the new equipment and pack the old unit.
- Can your technician join a bridge call with our remote engineers?
Yes, acting as hands and eyes on a remote call is a large part of our work. Our technician joins your bridge call and follows your remote team's exact instructions.
- What deliverables come back to our team after a visit?
Handover delivers logins held in your own name, cables labeled at both ends, ports labeled to match wall jacks, and an inventory of installed equipment with serial numbers, plus photos and notes.
- Where exactly does your service area cover, and how fast do you arrive?
Our service area covers Charleston, Mount Pleasant, North Charleston, Isle of Palms, Folly Beach, Kiawah, Beaufort, Bluffton, Hilton Head and Savannah. Arrival times are not stated here; please call for dispatch details.
Get local hands for your remote sites
Call (844) 422-7000 to dispatch a technician to your offline branch, or book a walkthrough to plan an upcoming site turn-up.
CharlestonMount PleasantNorth CharlestonIsle of PalmsFolly BeachKiawahBeaufortBlufftonHilton HeadSavannah