Booking calls answered
Booking calls are answered during service and written into your reservation system.
Practical restaurant operations
AI for restaurants answering calls and reading supplier invoices
Booking calls answered during service and after close, and supplier invoices read into your costing, with a person in charge.
Two separate builds
Phone calls and supplier invoices managed separately
Two separate builds handle the phone and the invoices. Counting the calls that go unanswered is your first step, and the first build is either one.
- 1
Calls answered anytime
Booking calls are answered during service and after close, and a person can be reached at any point.
- 2
Supplier invoices read clearly
Supplier invoices are read for line items, pack sizes, unit prices and credits.
- 3
Person approves your batch
A person approves the batch before it reaches inventory or accounting.
Places relying on this work
Independent restaurants, cafes, multi-site operators, hotels, venues and bars manage high daily volume. See a booking call and a supplier invoice go into the system your restaurant already uses.
Call process
Work handled daily
See calls and documents move into records
Watch a booking call, a supplier invoice and a delivery note go from arrival to the system your restaurant already uses, keeping a person in charge of reviews.
Pick one
Fields read
Held for review
Calls, documents and fields shown are examples.
Work handled across your operations
Daily tasks are completed using material your business provides, while keeping a person in charge of exceptions.
Calls after close
Calls are answered after close and written into the reservation system your floor already uses.
Hours, parking and patio questions
Standard questions on hours, parking and your patio are answered from material your business provides.
Dietary and walk-in questions
Dietary needs and walk-in rules are answered using material your business provides.
Messages with the caller's number
Anything outside your standard material is taken as a message with your caller's number.
Private event inquiries into records
Private event inquiries arriving by email or web form are turned into records.
Supplier invoices read
Supplier invoices are read for line items and written into inventory after batch approval.
Pack sizes and units
Units of measure and pack-size changes are managed directly during invoice reading.
Price changes flagged
Prices that have changed since the last delivery are flagged for review.
Delivery notes checked against orders
Delivery notes are compared with what was ordered originally to catch discrepancies.
Credits and short deliveries
Credits and short deliveries are treated as normal and queued for one person to clear.
Weekly food cost
A weekly food cost is assembled directly from the invoices already being read.
Events and back office
Event inquiries and weekly reports
Event inquiries arriving by email or web form become records with date, headcount and requirements. Staff can ask an answer desk about a procedure, and weekly reports detail labor against sales and covers.
- 1
Event inquiries become records
Private event inquiries arriving by email or web form are turned into records with date, headcount and requirements.
- 2
Answer desk names the document
Staff can ask an answer desk how a procedure is done, and get an answer naming the document used, like an opening checklist.
- 3
Weekly labor against sales
Weekly reporting covers labor against sales and covers, sent on a schedule, with a note when a source has not updated.
Five steps to your first build
Phone work usually reaches a first live path in about two weeks. A supplier invoice build is normally three to six weeks, most of it spent on the awkward invoices. Operations are run from Mount Pleasant.
- 1
Count calls going unanswered
Counting the calls that go unanswered is your first step, because your first build is either the phone or the invoices.
- 2
Test calls against recordings
Calls are tested against recordings of your business's own room before going live.
- 3
Go live on first path
Phone work usually reaches a first live path in about two weeks.
- 4
Read the awkward invoices
Supplier invoice builds take three to six weeks, with most time spent on the awkward invoices.
- 5
Review spend against volume
Spend tracks call and document volume, with reporting on where that volume comes from.
Digital signage for menu boards and screens in the dining room is a separate service covered on our dedicated page.
Read about digital signageCommon questions
- Does the caller know it is not a person?
Callers are told at the start that the system is not a person, and a person can be reached at any point during a call.
- Does it take food orders by phone?
Order taking by phone is excluded from the scope. Standard questions are answered, and callers learn early on they are not speaking to a person.
- What does it do with a question it has no answer for?
Anything outside the material the business provides is taken as a message with the caller's number.
- Where does the invoice data go?
Data moves into a cloud account the business owns, going into the inventory or accounting system after batch approval.
- How is a short delivery or a credit handled?
Credits and short deliveries are treated as normal and queued for one person to clear.
- How long does a first build take?
Phone work usually reaches a first live path in about two weeks. A supplier invoice build is normally three to six weeks, mostly spent on awkward invoices.
- How do we start?
Call for a short readiness review. Readiness reviews cost nothing and are answered in writing, covering where the documents are, tenant readiness and the first job.
Booking calls and supplier invoices managed daily
Call (844) 422-7000 or book a walkthrough to see a booking call and a supplier invoice run through your systems.
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